Customer Support

Contact Customer Service

We're here to help you!

You can contact us by email using the online form below or by phone or mail using the phone number or mailing address listed in the box to the right.

Our Customer Service Business Hours:

Monday - Friday
8:30AM - 4:30PM PST (Pacific Standard Time)

Please note that we do not sell our products directly to consumers. We also do not have catalogs or lists for our brands. We can only process United States and Canadian consumer requests. We do not sell or ship parts outside of the United States and Canada. If you should live outside of the United States and Canada, please feel free to call the number listed above.

If you want to ask about video games, please access the following link :
Since we do not currently distribute any of the Gundam line in the U.S./Canada, we have no parts in stock. We suggest that you contact our parent company at the following Bandai E-mail:

Email Customer Service:


Safety Reminder

We do not request or require that you use your email address. Bandai does not send out any email from this site and does not keep any list of email addresses.

Please see our Privacy Policy.

No Submission Policy

Bandai America Incorporated ("Bandai") does not solicit ideas or concepts for games, toys, or any other products unless specifically requested. Please do not send any creative or original materials such as ideas for toys, games or other products, or any creative suggestions, ideas, notes, drawings, concepts or other information. Unsolicited submissions will be deleted, unread. All submissions to this site including but not limited to, comments regarding game play, know-how and techniques become the sole and exclusive property of Bandai and may be used accordingly. Bandai assumes no obligation of confidentiality with respect to any such communication and will be entitled to use or not use any part thereof for any commercial or noncommercial purpose without obligation of any type to you or any other party, including any monetary or other payment. This paragraph is not intended to apply to any personal information about you (such as name, mailing address and email address), the use of which is governed by Bandai's Privacy Policy. By sending email to Bandai, you agree to the terms set forth herein and in the current Privacy Policy and Terms and Conditions for use on this web site.

  • By Phone
    8:30AM-4:30PM PST
  • By Mail
    Bandai America Inc.
    Attn: Customer Service
    2120 Park Place, Suite #120
    El Segundo, CA 90245